I n d i g e n X

ITIL V3 Lifecycle 10 Minute Guides - Service Strategy
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SERVICE STRATEGY (Covered in 10 Minutes)

In Simple terms, Service Strategy helps an organization to Strategize (A.k.a Plan) IT for achieving the Business Objectives.

1. Service Strategy designs, develops, and implements service management as a strategic asset
2. Assist in the growth of the organization by aligning IT strategies to business objectives
3. Define the strategic objectives of the IT organization and builds the service portfolio
4. Strengthen an IT organization's ability to handle costs

What is the Value ?
Strategy adds value by defining the distribution of application to meet the objectives of Business. It chalks out the strategy of where and what services to be offered by developing service assets that is appreciated by Business.

What is the Scope ?
1. The Services themselves – any activity that defines the strategic objectives of the IT organization is included in Service Strategy. Within this piece of Service Management, the Market is defines and Service Packages are developed as offerings to the Market
2. Service Management processes – The processes are constantly reviewed to align with the changing business needs. The outs put of the Service strategy are used for the service design and the service realization with Service transition and the Service operation
3. Technology: Strategy is a deciding factor in technology, it determine whether the business objective can be achieved by using a certain technology roadmap.
4. People: Service strategy considers the requirements of the several communities of people to determine the service to offer to the Business. Such as that of the customer, management, delivery personnel & users.

Service Strategy – Its Role in the Overall Service Lifecycle

1. Service Strategy provides inputs for Service Design for the selection of appropriate Processes, Technologies, Skills required by Business
2. Service Strategy involves planning the IT Budget for the Development, Implementation, Transition, Operation and the Sustenance thereof. It helps in allocating budgets to the various stages including the CSIP which is often the moment of truth for the service!
3. Service Portfolio which is a byproduct of the Service Strategy determines the scope of the services delivered
4. Requirement Portfolio which is another byproduct determines the requirements of the IT Architecture
5. Service validation criteria provides the right guidance to ensure that the services are fit for use before their transition into the Organization
6. Service Strategy helps to determine the priorities & risks associated with the delivery of the services in the IT Service portfolio
7. Demand Planning helps in building the guidelines for the use of the resources while doing the service operation
8. Patterns of Business Analysis assists the design activities to determine the capabilities required on the architecture to deliver the services.
9. The Key Performance Indicators provides the basis of tracking the alignment of the IT strategy, Execution with the Organizations Business objectives


Service Strategy phase typically comprises of Four Stages

1) Defined the Market
2) Develop the Offerings
3) Develop the Service Assets (Of course based on the Demand Planning