ITIL V3 Lifecycle 10 Minute guide series Part 2 - Service Design

SERVICE DESIGN (Covered in 10 Minutes)

In Simple terms, Service Design helps an organization to Design IT for achieving the Business objectives

Objectives

1. Service design focuses on properly design the new or changed services o be implemented into the IT environment
   
2. Evaluates the impact of the new Service or changed service in the IT environment
   
3. Addressed the functional requirements from the management & operational considerations
   

Value:

1. Service design strives to get the best value for the Total Cost of Ownership
   
2. Increase the Quality of Service
   
3. Better IT Governance
   
4. New Services can be introduced to the IT environment in the optimal cost & ensure alignment with Business objectives
   
5. Effective execution of the IT Service management ,processes and overall collaboration
   

Scope:

1. The Services themselves – all activities required to design or prepare for implementation any new or changed services. There are five areas of focus for Service Design: • Services • Technology architectures and management systems • Systems and tools • Required processes
   
2. Service Management processes – It ensures that the necessary components of the IT components provisioned are able to meet the business requirements of the organization. It ensures that the support processed is designed to work in tandem with the other systems in the Eco system.
   
3. Technology: Service design determines the Technology configurations required for the indentified technology and the need for Policies of Security and Access
   
4. 
   
   People: Service Design considers the requirements of necessary skills required to implement the processed
   
   
   

Service Design – Its Role in the Overall Service Lifecycle

 

1. Service design builds on what Service Strategy as defined as a requirement. It expands on the Service Portfolio and Service Acceptance Criteria are expanded to include descriptions of specific design elements. In addition, the following products are also created or changed in the Service Design phase:
   
   1. Service Assets
      
   2. Test Plans
      
   3. Service Design Packages
      
   4. Configuration Item information
      
   5. Service Level Requirements
      
   6. Service Level Agreements
      
   7. Objective Level Agreements
      
   8. Policies, particularly Security and Access
      
   9. Support Procedures
      
   10. User Documentation
       
   11. Service Catalogs
       
2. Service Solutions : It includes all Functional requirements , Resources & Capabilities that are required and agreed with the customer
   
3. 
   
   Service Management process : It Includes the Service Portfolio to control the services Technology Architecture: Includes the Technology & management that are required to provide the service.
   
4. Processed – Include the processed needed to Design, Transition, Operate, Improve the service.
   
5. Measurement Systems – Includes the systems, methods & metrics for measuring the services, the architectures components and services